Refund and Returns Policy

Overview

At LUNAVISTA, your satisfaction is our priority.
We want you to love your purchase, but if something isn’t quite right, we’re here to help.
Our return policy allows you to exchange or return eligible items within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must meet the following conditions:

The product must be unused, unworn, and unwashed.
All original tags, labels, and packaging must be intact.
The return request must be made within 14 days of delivery.
Proof of purchase (order number or receipt) is required.

Important: Custom-printed or personalized items cannot be returned or exchanged, unless the product arrives damaged or defective.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or printed apparel
Discounted / sale items
Gift cards and digital vouchers

Return Process

Contact our support team via email or WhatsApp to initiate the return request.
You will receive instructions for shipping the item back to us.
Once we receive and inspect your item, we will notify you about the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 7–10 business days.

Exchange Policy

If you wish to exchange your product for a different size or color, please mention it when contacting support.
We will confirm product availability and assist you with the process.

Damaged or Defective Products

If you receive a damaged, misprinted, or defective item, please contact us within 48 hours of delivery with clear photos.
We will replace the item at no additional cost.

Shipping Costs

Return shipping fees are the customer’s responsibility, except in cases of damaged or incorrect items.
We recommend using a tracked shipping service to ensure your item reaches us safely.